The hotline is open from 8:00 am to 5:00 pm Monday through Friday except for state and federal holidays. You can call at other times and leave a message. Hotline staff will return your call the next business day.
Yes. Your call is free from anywhere in Utah.
The hotline uses translator services and can connect with an interpreter usually in less than a minute.
When you call the hotline you will talk to a friendly, live person and not an automated phone system. The hotline staff are Utah Department of Health customer service experts with a wide knowledge of resources available in the state. If they can’t answer your question they will research it for you or refer you to someone who can assist you.
The hotline staff do not have a medical background. They can answer general health questions and provide referrals. Specific medical question are better answered by your health care provider.
Yes! Each operator signs a confidentiality agreement when they are hired.